Terms of service

Please read these Terms and Conditions (“Terms”) carefully before using any services offered by Palkaya.
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.

Your continued use of the Palkaya website signifies your acceptance of these Terms.

1. Introduction

Palkaya is a luxury clothing brand dedicated to craftsmanship, elegance, and timeless fashion. Each piece is designed to reflect sophistication and contemporary Indian artistry. Our mission is to provide an elevated shopping experience through premium garments, impeccable detailing, and exceptional service.

a) www.palkayas.com is operated and licensed by Palkaya Couture Private Limited, a company incorporated under the laws of India.
b) Use of the Website is permitted only upon unconditional acceptance of these Terms. Palkaya reserves the right to refuse registration or access to any user without providing prior notice or reason.

2. User Account, Password & Security

To access certain features or purchase products, you may be required to create an account.

You agree to:

• Provide accurate, complete, and up-to-date information.
  

• Maintain the confidentiality of your account ID and password.
  

• Immediately notify Palkaya of any unauthorized access or security breach.
  

Palkaya shall not be liable for any loss or damage arising from your failure to protect your account information. You may be held responsible for activities conducted through your account.

3. Services Provided

The Website offers users the ability to:

• Browse and purchase luxury clothing and accessories
  

• Access exclusive collections, collaborations, and limited-edition pieces
  

• Make payments through secure, authorized payment gateways
  

All purchases are governed by Palkaya’s Shipping Policy, Return & Exchange Policy, Privacy Policy, and any product-specific conditions displayed at the time of purchase. These policies form an integral part of the Terms.

4. Privacy Policy

By using the Website, you acknowledge that you have read and accepted the Palkaya Privacy Policy.
You consent to the collection, storage, and use of your information as outlined there.

5. User Conduct & Responsibilities

While using the Website, you agree NOT to:

(a) Defame, abuse, harass, or violate the rights of others
(b) Upload or share unlawful, obscene, or inappropriate content
(c) Upload files protected by copyright without proper authorization
(d) Spread viruses, corrupted files, or harmful software
(e) Conduct unauthorized commercial activities, surveys, or chain letters
(f) Download content that you know is illegally distributed
(g) Manipulate or tamper with security features of the Website
(h) Violate any applicable local, national, or international laws
(i) Misuse, exploit, or violate any terms stated within this agreement

Any violation may result in immediate suspension or permanent termination of your account.

6. Pricing, Payments & Orders

All prices listed on the Website are in Indian Rupees (INR) unless otherwise stated.

Palkaya reserves the right to:

• Modify prices without prior notice
  

• Refuse or cancel orders in cases of payment failure, inventory issues, or suspected fraudulent activity
  

In the event of cancellation after payment, the amount will be refunded as per our Refund Policy.

7. Disclaimer of Warranties & Liability

To the maximum extent permitted by law:

• Palkaya makes no representations regarding the accuracy, completeness, reliability, or availability of any content or products on the Website.
  

• Palkaya shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
  (a) Use or inability to use the Website
  (b) Unauthorized access to user data
  (c) Errors, omissions, delays, or service interruptions
   (d) Loss of profits, data, or goodwill
  

You use the Website and its services at your own discretion and risk.

8. Shipping

Title and risk of loss for products pass to you once the order is handed to the shipping carrier.
Delivery timelines may vary depending on location and availability.

9. International Duties & Taxes

International shipments may incur customs duties, taxes, or import fees depending on destination country regulations.

These charges:

• Are NOT included in product or shipping costs
  

• Are solely the buyer’s responsibility
  

• Must be paid directly to the courier or customs authority
  

Palkaya will not reimburse or absorb such charges.

10. Returns, Exchanges & Cancellations

All returns and exchanges must comply with Palkaya’s Return & Exchange Policy, accessible on the Website.
Customized, altered, or made-to-order products are not eligible for returns unless defective.

11. Termination

Palkaya may suspend or terminate your account or access to the Website if:

• You violate any Terms
  

• Fraudulent or suspicious activity is detected
  

• Required by law or regulatory mandate
  

Palkaya assumes no liability for deleted data or discontinued access resulting from termination.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra, unless stated otherwise.

13. Communications

By using the Website, you agree to receive:

• Order-related updates
  

• Transactional notifications
  

• Promotional communications
  

You may unsubscribe from marketing emails at any time by using the "unsubscribe" link included in the email.

14. Feedback & Submissions

Any feedback, suggestions, ideas, or content submitted to Palkaya:

• Shall be treated as non-confidential
  

• May be used freely by Palkaya without compensation
  

• Must not infringe on third-party rights
  

By submitting, you confirm you have the right to share such material.