Privacy policy

This Privacy Policy describes how Palkaya Couture Private Limited (“Palkaya,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from www.palkayas.com.

By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

Provided by you during account creation, checkout, or communication:

• Full name
  

• Email address
  

• Phone number
  

• Billing and shipping address
  

• Payment details (processed securely through third-party gateways)
  

b) Automatically Collected Information

When you browse the Website:

• IP address

• Browser type and version
  

• Device information
  

• Pages viewed and time spent
  

• Cookies and tracking technologies
  

c) Optional Information

Provided voluntarily:

• Style preferences
  

• Feedback, reviews, or survey responses

• Wishlist and saved items

We do not collect or store sensitive personal data unless legally required.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
  

• Communicate order confirmations and updates
  

• Improve website performance and user experience
  

• Provide customer support

• Send promotional offers, newsletters, and updates (you may unsubscribe anytime)
  

• Prevent fraud, ensure security, and comply with legal obligations

• Personalize product recommendations
  

3. How We Share Your Information

We may share your information with:

a) Trusted Third-Party Service Providers

Such as:

• Payment gateways

• Courier and logistics partners
  

• Marketing and analytics tools

• IT and hosting providers
  
  

They only receive information necessary to perform their services and are required to protect your data.

b) Legal or Regulatory Authorities

If required to:

• Comply with the law

• Respond to legal processes

• Protect the rights, property, or safety of Palkaya, customers, or others
  

c) Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred, subject to the same privacy commitments.

We never sell your personal information.

4. Cookies & Tracking Technologies

We use cookies to:

• Enhance website functionality

• Store user preferences

• Measure traffic and analyze usage

• Provide personalized recommendations
  

You can control cookies through browser settings, but disabling them may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your data from:

• Unauthorized access
  

• Loss or theft
  

• Alteration
  

• Misuse
  

However, no online transmission is 100% secure. By using the Website, you acknowledge and accept this risk.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected
  

• Meet legal, accounting, or reporting requirements
  

Users may request deletion of their data (subject to exceptions below).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
  

• Request corrections or updates
  

• Request deletion of your data
  

• Withdraw consent for marketing communications
  

• Request a copy of your data
  

• Object to certain data processing activities
  
  

To exercise these rights, contact us at: info@palkayas.com

8. Children’s Privacy

Our Website is not intended for individuals under 18.
We do not knowingly collect information from minors.
If you believe a minor has provided data, contact us to have it removed.

9. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Please review their policies before submitting any personal data.

10. International Users

If you are accessing the Website from outside India, you consent to the transfer of your information to India, where data protection laws may differ from your home country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Effective Date.”
Your continued use of the Website signifies acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Palkaya Couture Private Limited
Email: info@palkayas.com