Refund policy

At Palkaya Couture Private Limited (“Palkaya”), we take great pride in crafting luxury clothing with precision and care. Each garment undergoes strict quality checks before dispatch.
This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be accepted for purchases made on www.palkayas.com.

1. Eligibility for Returns & Exchanges

a) Return Window

• Returns are accepted within 7 days of receiving the product.
  

• Returns will only be accepted after a quality inspection by our team.
  

b) Condition of Returned Items

To qualify, items must be:

• Unworn and unused
  

• Unwashed and unaltered
  

• In original condition with all tags, labels, and packaging intact
  

• Free from perfumes, stains, or damage
  

Products that do not meet these conditions will be rejected and sent back to the customer.

2. Non-Returnable Products

For hygiene and customization reasons, the following items cannot be returned or refunded:

• Customized or made-to-measure products
  

• Altered garments

• Sale, discounted, or promotional items
  

• Accessories (if applicable)

• Gift cards or vouchers
  

3. Exchange Policy

• Exchanges are allowed for size issues or manufacturing defects only.
  

• Exchange is subject to availability of the requested size or style.
  

• If the requested item is unavailable, customers may opt for:
  

• Store credit (valid for 6 months), or
  

• An alternative product of equal or higher value (price difference payable)

4. Manufacturing Defects

If you receive a defective or damaged product, please notify us within 48 hours of delivery with:

• Order number
  

• Clear images/video of the defect
  

• Unboxing video (recommended for faster resolution)
  

Upon approval, you will be offered:

• Replacement, or

• Store credit
  

5. Return Process

To initiate a return:

1. Email us at info@palkayas.com with your order number and return reason.
   

2. Our team will verify eligibility and share return instructions.
   

3. Pack the product securely in its original packaging.
   

4. Courier pickup will be arranged by Palkaya (for eligible locations), or you may be asked to ship it back.
   

Note: Shipping fees for returns may apply unless the return is due to a manufacturing defect.

6. Refund Policy

Refunds are processed only in the following cases:

• Order cancellation before dispatch
  

• Manufacturing defects when a replacement is not available
  

• Incorrect product delivered
  

Refund Method

Refunds are issued via:

• Original payment method, OR
  

• Store credit (faster processing option)
  

Refund Processing Time

• Store credit: Within 3–5 business days
  

• Bank/card refund: 7–14 business days, depending on the payment gateway and bank
  

Shipping fees and COD charges (if applicable) are non-refundable.

7. International Orders

For orders delivered outside India:

• Returns are accepted only for manufacturing defects or incorrect items.
  
  Customers must ship the product back at their own cost.

• Duties, taxes, and import fees are non-refundable.
  

8. Return Rejection Criteria

Your return will be rejected if:

• Item shows signs of wear, damage, or alteration
  

• Tags or packaging are missing
  

• Product is from the non-returnable category
  

• Return request is raised after the return window
  

• Product does not pass quality inspection
  

Rejected items will be returned to you at your cost.

9. Cancellations

Before Dispatch

Orders can be cancelled within 12 hours of placing them or before they are dispatched.

After Dispatch

Once shipped, orders cannot be cancelled.
You may request a return after delivery (if eligible under the return policy).

10. Contact Us

For return or refund-related queries, contact:
Palkaya Couture Private Limited
Email: info@palkayas.com

Phone: ‪+971 50 375 8816

Address: 520, Rk prime, 150 ft ring road, Near silver heights, Rajkot, Gujarat.